We want you to be satisfied with your purchase. Please review our cancellation, return, and exchange policies carefully below.
1. Order Cancellation or Modification
We accept order cancellations or modifications within 24 hours of placing the order.
To request a change or cancel your order, please contact us as soon as possible at [email protected] or call +1 (307) 201-2628 with your order number.
Orders cannot be changed or canceled after 24 hours, as we begin processing them for shipment.
2. Return for Refund
We accept returns for refunds within 30 days of delivery. To qualify:
• The item must be unused, unworn, and in its original packaging.
• The item must be free from damage, stains, or modifications.
• You must provide the original receipt or proof of purchase.
• All returns must be pre-approved by our customer service team.
How to Request a Refund:
a. Contact Us First: Email [email protected] or call +1 (307) 201-2628 with your order number and reason for return.
b. Receive Return Authorization: Our team will review your request and provide a return shipping address.
c. Ship the Item Back: Pack securely and use a trackable shipping method.
d. Inspection & Refund Processing: Refunds are issued within 5–7 business days after inspection and approval, using your original payment method.
Shipping Fee Refund Conditions:
• Shipping fees are non-refundable, except when:
• The item was incorrect, defective, or damaged due to our error.
• The package was lost in transit by the carrier.
• For personal reasons (e.g., changed mind, wrong size), shipping fees are not refunded and the buyer is responsible for return shipping costs.
3. Return for Exchange
You may request an exchange for a different size, color, or a replacement for a defective item within 30 days of delivery.
How to Request an Exchange:
a. Contact Us First: Provide your order number, reason for exchange, and desired replacement item.
b. Receive Approval: We’ll confirm availability and send you a return shipping address.
c. Ship the Item Back: Use a trackable shipping method.
d. Inspection & Exchange Processing: Upon approval, we’ll ship the replacement and provide tracking info.
Shipping Fee Policy for Exchanges:
• If the exchange is due to our error (wrong or defective item), we cover all shipping costs.
• If it’s due to personal reasons, the buyer is responsible for return and re-shipping costs.
4. Return Address
Returns must be sent only after receiving return authorization to the address below:
Return Address:
12816 Inglewood Ave Num 1107, Hawthorne, CA 90250, United States
• Returns without prior approval will be refused.
• Always use a trackable shipping method.
• We are not responsible for lost or delayed return shipments.
5. Non-Returnable & Non-Exchangeable Items
The following items cannot be returned or exchanged:
• Personalized or custom-made products (e.g., engraved utensils, custom clothing)
• Final sale or clearance items
• Used or damaged items not due to our error
• Camping gear and accessories that have been used outdoors
If you have any questions or concerns, please contact us at [email protected] or call +1 (307) 201-2628. We’re happy to help!